Shipping Policy

Order Processing

All orders will be processed within 1–3 business days after payment confirmation. We will inspect each pre-loved bag carefully before packing to ensure the item matches the description. Orders placed on weekends or holidays will be processed on the next working day.

Shipping Time

• Standard International Shipping: 12–25 business days
• Expedited Shipping: 5–10 business days Shipping time is estimated and may be delayed due to customs inspection, weather or logistics issues.

Shipping Cost

Shipping fee is calculated at checkout based on destination country, package weight and dimensions. Free shipping may be available for orders over a certain amount.

Customs & Duties

Buyers are responsible for any import duties, taxes or customs clearance fees charged by your local country. We cannot predict customs charges, please check your local import regulations before purchase.

Shipment Tracking

Once your parcel is dispatched, we will send you the tracking number via email. You can track your package online with the provided tracking link.

Undeliverable / Returned Package

If the package is returned to us because of wrong address, recipient refusal or unclaimed parcel, the buyer needs to bear the return shipping cost and re-delivery fee.

Damaged / Lost Parcel

Please contact us immediately if your package arrives damaged or lost in transit. Photos of the outer box and item are required for claim application.